Booking & Cancellation Policy
Thank you for choosing to book an appointment at Aimes Health & Beauty. To ensure we can provide the best possible service to all of our clients, we kindly ask that you read our booking policy.
Last updated: 13 July 2026
Booking Appointments
Appointments can be booked online via Fresha, by telephone, or in the salon.
Certain treatments may require a consultation, patch test, or deposit before your appointment. Our team will advise you where applicable.
Arriving for Your Appointment
Please arrive a few minutes before your appointment to allow time to relax and complete any consultation forms if required.
If you arrive late, we will do our best to accommodate your treatment. However, your appointment may need to be shortened to avoid delaying other clients, and the full treatment price may still apply.
Cancellations & Rescheduling
We kindly ask for at least 48 hours' notice if you need to cancel or rearrange your appointment.
This allows us the opportunity to offer the appointment to another client.
Appointments cancelled with less than 48 hours' notice may be subject to a cancellation charge.
Missed Appointments
Failure to attend your appointment without notice ("no-show") may result in the full treatment cost being charged.
Repeated missed appointments may require full payment at the time of booking for future appointments.
Deposits
Some treatments require a booking deposit.
Deposits are redeemable against your treatment and are non-refundable if the appointment is cancelled with less than 48 hours' notice or if you fail to attend.
Patch Testing
Certain treatments, including tinting, lash treatments, and laser hair removal, require a patch test before your appointment.
Guidance is given online whether a patch test is required and when it should be carried out.
Consultation
Advanced skin and laser treatments include a consultation to ensure the treatment is suitable for you. Please provide accurate medical information during your consultation, as this helps us deliver treatments safely.
Gift Vouchers
Gift vouchers are valid until the expiry date shown and cannot be exchanged for cash. Please present your voucher at the time of your appointment.
Children
For the comfort and safety of all clients, we kindly ask that children are supervised at all times. We recommend attending appointments without young children wherever possible.
Health & Medical Conditions
Please inform your therapist of any medical conditions, allergies, pregnancy, medications, or changes to your health before your treatment. This ensures we can tailor your treatment safely and effectively.
Contact Us
If you need to amend your appointment or have any questions, please contact Aimes Health & Beauty and our team will be happy to help.